(Terms And Conditions of sale – Suisse Gold (the website).
The website is operated by Suisse Gold (Europe) Limited, UK Company registration number 12513196 (The Company).
Please read this agreement carefully before using Suisse Gold (the websites). The agreement represents the terms and conditions for using and placing orders on the websites. Use of the websites indicates that you have both read and accepted the terms and conditions as stated below. The Company reserves the right to update the terms and conditions without prior notification. If in doubt, please check this page regularly for revisions.
1. Use of the Websites
1.1 The Company may change, suspend or discontinue the websites or the provision of products under the websites at any time, including the availability of any feature, database, or content including storage facilities with 90 days written notice to existing clients.
1.2 You are responsible for obtaining and maintaining any equipment or ancillary services required to connect to, access or otherwise use the websites, including, without limitation, modems, hardware, software, and long distance or local telephone service(s).
2. Account Registration
2.1 In order to use the websites, to place orders and to receive products via the websites, you must:
(i) Be at least 18 years of age.
(ii) Provide information as requested in accordance with anti money laundering and KYC (Know Your Client) regulations.
Typically, the KYC information required consists of the completion of an AML (Anti Money Laundering) form, providing copies of national identity documents and a utility bill for all beneficial owners.
(ii) At the sole discretion of the company, a detailed source of funds statement may be requested.
2.2 Information provided during the account signup procedure must be accurate and complete. Should there be any changes to your personal information, we require notification within 14 working days.
3. Prices and Payment
3.1 The websites use a live pricing system provided by SuisseChange.com
; all prices quoted on the site are subject to market change. When you confirm your order through our websites, you are contractually obligated to complete the sale. In the event that there is an error in the pricing data provided by SuisseChange.com
, incorrect pricing or software malfunction we reserve the right to either offer a re-quote or cancel the order. Payment for all orders is required within two business days. If payment is not received within this timescale, orders may be subject to re-quote or cancellation and reimbursement.
3.2 Goods will not be released or dispatched until The Company is in receipt of full payment of cleared funds via bank transfer.
3.3 The Company accepts payment from a wide range of countries, which may be viewed here
4. Order Process
4.1 Orders may only be placed through the websites directly – The Company does not accept orders over the telephone or via email.
4.2 Details provided with each order must be accurate and correct.
4.3 All orders will be confirmed by email within a few minutes of being placed.
4.4 The websites use a Pound Sterling currency feed and all orders are converted into Pounds Sterling on the day that the order is placed. The Company does not hedge foreign exchange rates for its clients and is not responsible for currency fluctuations. In the event of order cancellation, the value of the net refund due is calculated using the Sterling rate that was applied to calculate the conversion on the day that the order was placed.
4.5 Your order is an offer to purchase bullion from us, which is subject to our acceptance.
4.6 All orders are subject to verification, payment and product / market availability.
4.7 If the products ordered are not available, you will be notified by The Company via email using the contact details you have provided and you will have the option either to:
(i) Wait until the products are available from stock.
(ii) Request different stock items of the same value (at the time of order).
(iii) Receive a full refund of the price paid.
5.1 Delivery will be made to the address specified by you when you place your order. The Company does not deliver to P.O Box addresses. Orders are dispatched on working days only between Monday and Thursday. Due to conditions stipulated by the shipping insurance policy held by the The Company, shipments are not dispatched on or the day before public holidays or weekends. Goods will not be released until full payment is received.
5.2 The delivery fee applicable to order will be set out clearly during the checkout process.
5.3 When goods are shipped, The Company will provide tracking information via email within one business day. It the responsibility of the client to ensure that they are present at the address for the delivery and to sign for the goods in person. Claims arising from packages being signed for by an individual unknown to the buyer or other circumstances involving any other third party at the delivery address are at the risk of the client. Shipments that are refused and / or returned to The Company are at the risk of the client.
5.4 International shipments may be subject to inspection by local customs or the carrier. The Company is not able to guarantee that 'sealed' items will be delivered 'sealed' as they may be opened for inspection. Items opened for inspection by customs officials will be resealed with official 'customs' tape.
5.5 All shipments must be visually inspected prior to acceptance. If a package appears to be have been opened or damaged in transit, it should not be accepted unless it has been officially opened and resealed by a government or customs agency. Claims of short counts or items missing from packages which arrive damaged or opened will not be entertained. Prior to dispatch, the contents of all packages are verified by at least two members of staff.
5.6 In the event that a shipment is refused by the recipient or undeliverable at the designated address, the client is responsible for all return shipping costs and associated customs clearance fees. Return shipping fees are usually no less than £100 (or currency equivalent).
5.7 Orders in excess of £2,500 (or currency equivalent) may be split across several packages depending on the destination.
5.8 Products labeled as ‘VAT-Free’ or ‘storage only’ are typically available for storage only, and may not be available for delivery.
6.1 The Company offers physical bullion storage for clients wishing to store their purchase(s) securely. The bullion may be stored, shipped or sold back to The Company by using the ‘My Vault’ facility. Shipment or collection of bullion is subject to accounts being in good standing. Vault orders will not be released if funds are outstanding for storage, shipping or other unpaid orders. Items may be sold back to The Company from storage. Please note that funds may only be transferred to the bank account that they originated from.
6.2 If a client holds goods in storage and has not logged into their account and has unpaid storage fees for a period of at least three years, and The Company has made attempts to contact the client unsuccessfully:
(i) The Company reserves the right to liquidate the client’s holdings. This is subject to a processing fee of £150 (or currency equivalent).
(ii) If a client’s position has been liquidated, the client has a further calendar year (365 days) from the date of liquidation to contact The Company in order to arrange transfer of the remaining account balance.
6.3 All storage accounts are offered free of charge for the first 365 days. Thereafter accounts are subject to a monthly fee, as per the vault storage fee schedule. It is the responsibility of the client to ensure that account fees are paid promptly. Accounts in arrears are subject to a fee of the greater of £10 (or currency equivalent) or 1% of the outstanding balance per month. Fees will continue to be charged until the outstanding account fees are paid.
6.4 In the event that a client refuses to pay account fees, The Company reserves the right to:
(i) Refuse to conduct any further business with the client, including processing any withdrawal, transfer, delivery or new order requests.
(ii) Sell a portion of the client’s holdings in order to cover their outstanding debts.
(iii) Terminate the business relationship with the client. In the event the relationship is terminated, Suisse Gold will provide the client with 30 days notice, during which time the client may settle their outstanding debts. At the close of 30 days, any outstanding positions will be liquidated, and the funds transferred back to the client at the current purchase rate offered by The Company.
6.5 In the event that a client's storage bill exceeds the value of his or her bullion account, the company reserves the right to liquidate the client's holdings in order to cover the outstanding debt.
6.6 All bullion in storage is insured against theft and damage as a result of fire, flooding or explosion only.
7.1. The Company reserves the right to cancel any order at its sole discretion.
7.2 For orders where the price is subject to fluctuations in the financial markets, the right for the buyer to cancel under the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" (the distance selling regulations) does not apply. Clients that wish to cancel such orders will be liable to the greater of a cancellation fee of 2% of the invoiced value of the order or a minimum cancellation fee of £100 (or currency equivalent) on the day of cancellation.
7.3 If a client cancels or defaults on an order without the express permission of The Company, it shall render the account delinquent.
9. Liability Of Market Information and availability of the websites:
9.1 Your use of the websites is at your sole risk. The content is provided to you as is without any warranties included, expressed or implied. The Company disclaims all warranties, including any warranties of merchantability, non-infringement and use for particular purpose. In particular, we make no warranty that the content of the websites are error-free and timely with all updates.
9.2 The Company will not be liable for damages of any kind, including those resulting in the use of the inability of the use of the websites, from goods or services acquired from the websites or from any contented posted on the websites by us or anyone else. We will not be liable for any indirect, incidental, consequential, special or punitive damages of any kind, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of such possibility of damages.
10.1. If you have any queries please contact us.