Due to increased demand, please allow at least 28 days for the shipping / collection of orders
(Terms And Conditions of sale – Suisse Gold (the website).
This website is owned and operated by Suisse Gold Limited, UK Company registration number 10347122 (The company).
Please read this agreement carefully before using the Suisse Gold (The websites). The agreement represents the terms and conditions for using and placing orders on the websites. Use of the websites indicates that you have both read and accepted the terms and conditions as stated below. We reserve the right to update our terms and conditions without prior notification. If in doubt, please check this page regularly for revisions.
The company reserves the right to change the terms and conditions without notice.
1. Use Of The Websites
1.1 We may change, suspend or discontinue the websites or the provision of products under the websites at any time, including the availability of any feature, database, or content including storage facilities with 90 days written notice to existing clients.
1.2 You are responsible for obtaining and maintaining any equipment or ancillary services required to connect to, access or otherwise use the website, including, without limitation, modems, hardware, software, and long distance or local telephone service(s).
2. Account Registration
2.1 In order to use the websites, to place orders and to receive products via the website, you must:
Be at least 18 years of age.
Provide information as requested in accordance with anti money laundering and KYC (Know Your Client) regulations.
Typically, the KYC information required consists of the completion of an AML (Anti Money Laundering) for, providing copies of national identity documents and a utility bill for all beneficial owners. At the sole discretion of the company, a detailed source of funds statement may be requested.
2.2 Information provided during the account signup procedure must be accurate and complete. Should there be any changes to your personal information, we require notification within 14 working days.
3. Prices and Payment
3.1 The websites use a live pricing system provided by SuisseChange.com; all prices quoted on the site are subject to market change. When you confirm your order through our website, you are contractually obligated to complete the sale. In the event that there is an error in the pricing data provided by SuisseChange.com, incorrect pricing or software malfunction we reserve the right to either offer a re-quote or cancel the order. Payment for all orders is required within two business days. If payment is not received within this timescale, orders may be subject to re-quote or cancellation and reimbursement.
3.2 Goods will not be released or dispatched until the company is in receipt of full payment of cleared funds via bank transfer.
3.3 We accept payment from a wide range of countries, which can be viewed on our Bank Transfer Approved Countries page.
4. Order Process
4.1 Orders may only be placed through the website directly – We do not accept orders over the telephone.
4.2 Details provided which each order must be accurate and correct.
4.3 All orders will be confirmed by email within a few minutes of being placed.
4.4 The Website uses a Pound Sterling currency feed and all orders are converted into Pounds Sterling on the day that the order is placed. The Company does not hedge foreign exchange rates for its clients and is not responsible for currency fluctuations. In the event of order cancellation, the value of the net refund due is calculated using the Sterling rate that was applied to calculate the conversion on the day that the order was placed.
4.5 Your order is an offer to purchase bullion from us, which is subject to our acceptance.
4.6 All orders are subject to verification, payment and stock / market availability.
4.7 If the products ordered are not available, you will be notified by the company via email using the contact details you have provided and you will have the option either to:
(i) Wait until the products are available from stock.
(ii) Request different stock items of the same value (at the time of order).
(iii) Receive a full refund of the price paid.
5.1 Delivery will be made to the address specified by you when you place your order. We cannot deliver to P.O Box addresses. Orders are dispatched on working days only between Monday and Thursday. Due restrictions imposed by our shipping insurance policy, we do not dispatch goods on or the day before public holidays or weekends. Goods will not be released until full payment is received.
5.2 The delivery fee applicable to your specific order will be set out clearly during the checkout process.
5.3 When goods are shipped, we will provide tracking information via email within one business day. It is up to the buyer to ensure that they are present at the address for the delivery and to sign for the goods in person. Claims arising from packages being signed for by an individual unknown to the buyer or other circumstances involving any other third party at the delivery address are at the buyers’ risk. Please note that all parcels that are refused and returned to the sender are done so at the buyer's risk.
5.4 International shipments may be subject to inspection by local customs or the carrier. We cannot guarantee that 'sealed' items will be delivered 'sealed' as they may be opened for inspection. Items opened for inspection by customs officials will be resealed with official 'customs' tape.
5.5 All shipments must be visually inspected prior to acceptance. If a package appears to be have been opened or damaged in transit, it should not be accepted unless it has been officially opened and resealed by a government or customs agency. Claims of short counts or items missing from packages which arrive damaged or opened will not be entertained. Prior to dispatch, the contents of all packages are verified by at least two members of staff.
5.6 In the event that a shipment is refused by the recipient or undeliverable at the designated address, the client is responsible for all return shipping costs and associated customs clearance fees. Return shipping fees are usually no less than 100 Swiss Francs or currency equivalent.
6.1 Suisse Gold offers physical bullion storage for clients wishing to store their purchase(s) securely. The bullion may be stored, shipped or sold back to the company by using the ‘My Vault’ facility. Shipment of bullion is subject to accounts being in good standing. Vault orders will not be released if funds are outstanding for storage, shipping or other open orders. Items may be sold back to Suisse Gold from storage. Please note that funds will only be wired to the account that they originated from.
6.2 All bullion in storage is insured against theft and damage as a result of fire, flooding or explosion only.
7.1. We reserve the right to cancel any order at our sole discretion.
7.2 For orders where the price is subject to fluctuations in the financial markets, the right for the buyer to cancel under the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" (the distance selling regulations) does not apply. Clients that wish to cancel such orders will be liable to the greater of a cancellation fee of 2% of the invoiced value of the order or a minimum cancellation fee of 100 Swiss Francs / €95 (or currency equivalent on the day of cancellation).
7.3 If the client cancels or defaults on an order without the express permission of the company it shall render the account delinquent.
9. Liability Of Market Information and availability of the websites:
9.1 Your use of the websites is at your sole risk. The content is provided to you as is without any warranties included, expressed or implied. We disclaim all warranties, including any warranties of merchantability, non-infringement and use for particular purpose. In particular, we make no warranty that the content of the website is error-free and timely with all updates.
9.2 We will not be liable for damages of any kind, including those resulting in the use of the inability of the use of the websites, from goods or services acquired from the websites or from any contented posted on the websites by us or anyone else. We will not be liable for any indirect, incidental, consequential, special or punitive damages of any kind, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of such possibility of damages.
10.1. If you have any queries please contact us.